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Terms of Service

Last updated: 16 March 2026

1. Agreement to Terms

By engaging Callova ("we", "us", "our") to build and manage an AI phone agent for your business, you ("you", "your", "the Client") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Callova provides:

  • Custom AI phone agent design, build, and deployment
  • Ongoing agent management, optimisation, and support
  • Call recording, transcription, and analytics dashboard access
  • Integration with third-party tools (calendars, CRMs, booking systems)
  • Voice AI technology for automated phone call handling

The specific scope of services will be agreed upon during your discovery call and documented in your service agreement.

3. Client Responsibilities

You agree to:

  • Provide accurate and complete business information for agent setup
  • Ensure your use of the AI phone agent complies with all applicable Australian laws and regulations
  • Inform callers that they may be speaking to an AI agent and that calls may be recorded, where required by law
  • Not use the service for any unlawful, fraudulent, or deceptive purposes
  • Maintain the confidentiality of your account credentials
  • Pay all fees in accordance with the agreed payment terms

4. Call Recording Compliance

Australian laws regarding call recording vary by state and territory. In general:

  • Queensland, Victoria, Western Australia, Northern Territory, and ACT: At least one party must consent to the recording (one-party consent).
  • New South Wales, South Australia, and Tasmania: All parties to the conversation must be informed that the call is being recorded.

It is your responsibility to ensure compliance with the relevant laws in your jurisdiction. We can configure your AI agent to include an appropriate recording disclosure at the beginning of each call.

5. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in these terms is intended to exclude, restrict, or modify any rights you may have under Australian Consumer Law.

6. Fees & Payment

Service fees are as quoted during your discovery call and documented in your service agreement. All prices are in Australian Dollars (AUD) and inclusive of GST unless otherwise stated.

  • Fees are billed monthly in advance
  • Payment is due within 7 days of invoice
  • Late payments may incur a reasonable administrative fee
  • We reserve the right to suspend services for overdue accounts

7. No Lock-In Contracts

Our services are provided on a month-to-month basis. You may cancel at any time by providing 30 days written notice. No cancellation fees apply.

8. Intellectual Property

All intellectual property in the AI phone agent technology, software, and systems remains the property of Callova. You retain ownership of your business data, call recordings, and any custom scripts or content you provide.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability to you for any claim arising from or related to these terms shall not exceed the fees paid by you in the 3 months preceding the claim
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • We are not liable for any loss of revenue, customers, or business opportunities arising from AI agent errors, downtime, or inaccuracies
  • We do not guarantee that the AI agent will be error-free or uninterrupted

10. Indemnification

You agree to indemnify and hold harmless Callova, its directors, employees, and agents from any claims, losses, or damages arising from your use of the service, including any breach of these terms or violation of applicable laws.

11. Service Availability

We aim to provide 99.9% uptime for our AI phone agent services. However, we may occasionally need to perform maintenance or updates that could result in temporary service interruptions. We will provide reasonable notice where possible.

12. Modifications to Terms

We may update these Terms of Service from time to time. We will notify you of any material changes via email or through your dashboard. Continued use of the service after changes constitutes acceptance of the updated terms.

13. Governing Law

These terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: hello@callova.com